OMEGA ELECTRONICS

Return, Refund & Warranty Policy

Effective Date: 09 July 2026

This Policy applies to all products sold by Omega Electronics unless a separate written warranty or service agreement expressly states otherwise. Product models, specifications and technical features may change from time to time without prior notice. The applicable warranty period for each product is stated on the product packaging, warranty card, user manual, invoice or the Omega Electronics website.

1. Purpose

This Policy explains the rights and responsibilities of customers and Omega Electronics regarding returns, exchanges, repairs, refunds and warranties. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

2. Scope

Applies to retail, online and authorised dealer sales unless a separate written agreement applies. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

3. Consumer Rights 

Nothing in this Policy limits any rights provided by the Consumer Protection Act 68 of 2008 (CPA). Where this Policy conflicts with applicable law, the law prevails. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

4. General Return Conditions

Eligible products may be returned within the published return period provided they are complete, unused where applicable, in original packaging and accompanied by proof of purchase. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

5. Defective Products

Products with manufacturing defects will be assessed by Omega's technical team and handled in accordance with the CPA through repair, replacement or refund where applicable. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

6. Warranty

Statutory and manufacturer warranties apply where applicable. Manufacturer warranties are additional to, and do not replace, consumer rights under the CPA. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

7. Dead on Arrival (DOA)

Products that fail immediately after delivery should be reported promptly to allow expedited assessment. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

8. Inspection & RMA Process

Customers may be requested to obtain a Return Merchandise Authorisation (RMA). Returned products are inspected before a decision is made. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

9. Refunds & Exchanges

Approved refunds are returned to the original payment method. Exchanges remain subject to stock availability. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

10. Shipping

Omega bears reasonable return shipping costs where the return results from a verified defect, incorrect supply or delivery damage. Other approved returns remain the customer's responsibility. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

11. Exclusions

Damage caused by misuse, accidental damage, unauthorised repair, incorrect installation, abuse, neglect, normal wear and tear or external events is not covered unless required by law. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

12. Privacy

Personal information supplied during warranty or return claims is processed in accordance with POPIA. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

13. Limitation of Liability

Omega's liability is limited to the remedies available under applicable law and this Policy. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

14. Governing Law

This Policy is governed by the laws of the Republic of South Africa. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

15. Policy

Updates Omega may amend this Policy from time to time. The latest version published by Omega Electronics applies to future purchases. Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.

16. Contact Us

Customers should provide their name, contact details, order number, description of the issue and supporting photographs or videos.

Email: info@omegaelectronics.co.za

Omega aims to resolve claims fairly, consistently and within reasonable commercial timeframes while maintaining accurate records of each claim. This section is intended to provide a consistent framework for all current and future Omega Electronics products without listing individual product models or specifications.