Shipping Policy

Last Updated: 09 July 2026 

Thank you for shopping with Omega Electronics. We are committed to ensuring that your order is processed efficiently and delivered safely. We use Bob Go, a trusted South African courier management platform, to provide reliable nationwide delivery. This Shipping Policy applies to orders placed through Omega Electronics online platforms, selected retail network stores and warehouse collection channels within South Africa.

Order Processing

Orders are processed during our business hours: 

Monday - Friday 08:00 - 17:00 (Excluding weekends and public holidays) Orders placed after business hours, on weekends or public holidays will be processed on the next business day.

Orders are typically processed and dispatched within 1-2 business days, subject to:

• Successful payment confirmation through Bob Pay 
• Stock availability 
• Verification of customer and delivery information 

Completion of any internal fraud-prevention or order-verification checks, where applicable During promotional campaigns, peak trading periods or high order volumes, processing times may be extended. Omega Electronics will make reasonable efforts to process orders as quickly as possible.

Delivery 

We deliver throughout South Africa using Bob Go's network of trusted courier partners. The courier assigned to your order is selected based on your delivery location, parcel size and weight, product type and the most efficient available service. Deliveries may be made to residential addresses, business addresses, supported PO Box addresses and selected collection points, subject to courier service availability. Estimated Delivery Times Once your order has been dispatched, estimated delivery times are:

Delivery Area	Estimated Delivery
Major Cities	2-5 Business Days
Regional Areas	3-7 Business Days
Remote Areas	5-10 Business Days

 

Please note that delivery times are estimates only and may be affected by factors outside of our control, including adverse weather conditions, public holidays, courier delays, high shipping volumes or operational disruptions.

Shipping Costs

Shipping fees are calculated automatically during checkout based on: 

• Delivery destination 
• Parcel size and weight 
• Courier service selected 
• Product category and handling requirements, where applicable
• Your shipping cost will be displayed before payment is completed. 

From time to time, Omega Electronics may offer promotional free shipping on selected orders.

Free Shipping

Omega Electronics offers FREE Standard Delivery on orders of R500 or more delivered within South Africa, unless otherwise stated during checkout or in the relevant promotion. Orders below R500 will be charged according to our standard shipping rates calculated at checkout. Free shipping applies to standard delivery only and may exclude oversized, heavy, high-risk or specialhandling items. Where exclusions apply, the applicable delivery charge will be displayed before payment is completed. Free shipping promotions may be changed, suspended or withdrawn without prior notice, provided that confirmed orders already accepted by Omega Electronics will be handled according to the terms applicable at the time of purchase.

Order Tracking 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can use the tracking link provided to monitor the progress of your delivery. Tracking information may take a short period to update after dispatch, depending on the courier partner.

Delivery Address

Customers are responsible for ensuring that the delivery address and contact details provided during checkout are accurate and complete. Omega Electronics cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated delivery information provided by the customer.

Additional courier charges may apply if an order needs to be re-delivered due to incorrect customer information. If the customer needs to change a delivery address after placing an order, Omega Electronics will make reasonable efforts to assist. However, address changes cannot be guaranteed once the order has been dispatched.

PO Box Deliveries

Delivery to PO Box addresses is available where supported by the selected courier service. Delivery times to PO Box addresses may be longer than standard street address deliveries. If courier delivery is unavailable for a PO Box address, Omega Electronics will contact the customer to arrange an alternative delivery address or suitable collection arrangement.

Click & Collect

Customers may choose to collect their order free of charge from selected Omega Electronics retail network stores or from an Omega Electronics warehouse collection point, where this option is available. Collection availability may depend on stock location, store participation and order type. Customers will receive a collection notification once their order is ready for collection. Customers should not arrive for collection before receiving confirmation that the order is ready. Valid identification and the order confirmation may be required upon collection. Omega Electronics reserves the right to refuse collection where the person collecting the order cannot provide reasonable proof of entitlement to collect the order. Orders not collected within the stated collection period may be cancelled or returned to stock. Omega Electronics may contact the customer before cancellation where reasonably possible.

Failed Deliveries

If a courier is unable to deliver your parcel because:

• No one is available to receive the delivery
• The delivery address is incorrect or incomplete
• The customer cannot be contacted
• Access to the delivery premises is restricted the parcel may be returned to the courier depot or returned to Omega Electronics.

Any additional shipping costs incurred for re-delivery may be payable by the customer. If a parcel is returned to Omega Electronics after failed delivery attempts, we may contact the customer to arrange re-delivery, collection or cancellation, depending on the circumstances.

Proof of Delivery and Signature Requirements

All deliveries require proof of delivery. This may include a physical signature, electronic signature, courier scan, delivery photograph, one-time PIN confirmation or another form of courier-accepted delivery confirmation. The signature or delivery confirmation of any person present at the delivery address may be treated as proof of successful delivery, unless otherwise required by law. Customers are advised to inspect the parcel before signing whenever possible. If visible damage is noticed at delivery, the customer should record this with the courier and notify Omega Electronics as soon as possible.

Stock Availability 

While we make every effort to maintain accurate stock levels, products may occasionally become unavailable after an order has been placed. Should this occur, we will contact you as soon as possible to offer one of the following options:

• A full refund
• A suitable replacement, where available
• Waiting for replenished stock
• Partial fulfilment of the available items, where appropriate
  

Partial Shipments

Where an order contains multiple items and some items are temporarily unavailable, Omega Electronics may, with customer communication where appropriate, dispatch available items first and dispatch the remaining items once available. Partial shipments do not reduce the customer’s statutory rights under applicable South African law.

 Damaged, Missing or Incorrect Items

Please inspect your order upon delivery. If your parcel arrives damaged, incomplete or incorrect, please notify us within 48 hours of receiving your order. When contacting us, please include:

Your order number

• A description of the issue
• Clear photographs of the product and packaging, where applicable
• A copy of the delivery note or proof of delivery, where available 

We will investigate the matter and work to resolve it as quickly as possible. Depending on the outcome of the investigation and applicable law, the resolution may include replacement, repair, refund, missing-part dispatch or other reasonable remedy.

Lost or Missing Parcels

If your parcel has not been delivered within the expected delivery period, please contact Omega Electronics so that we can investigate the shipment with the courier partner. A parcel will only be treated as lost once the courier partner has completed its investigation and confirmed that the parcel cannot be located or delivered. If a parcel is confirmed as lost in transit, Omega Electronics will, subject to the circumstances and applicable law, arrange one of the following remedies:

• A replacement shipment, where stock is available
• A full refund
• Another reasonable resolution agreed with the customer

Claims relating to lost parcels should be reported within 30 days from the dispatch date to allow timely investigation with the courier partner.

High-Value, Large or Special-Handling Items

Certain products, including large appliances, televisions, fragile goods, high-value electronics or oversized items, may require special handling, scheduled delivery or additional verification before dispatch or handover. Omega Electronics or its courier partner may contact the customer to confirm delivery arrangements for such items.

Business Address Deliveries 

Where delivery is made to a business address, office park, industrial site, shopping centre or secured premises, the customer is responsible for ensuring that the courier has reasonable access to complete the delivery. Deliveries to business addresses are generally attempted during standard business hours.

Risk and Ownership

Risk in the product passes to the customer when the order is delivered to the delivery address, collected by the customer or collected by a person authorised to receive the order on the customer’s behalf. Ownership of the product passes to the customer once Omega Electronics has received full payment for the order and the order has been delivered or collected, subject to applicable law.

Delivery Delays

Although we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control. Omega Electronics cannot be held liable for delays caused by:

• Courier operational delays
• Severe weather
• Public holidays
• Civil unrest
• Natural disasters
• Labour strikes or industrial action
• Road closures, access restrictions or transport disruptions
• System outages or payment-processing delays
• Other unforeseen events beyond our reasonable control

We appreciate your patience and understanding should any delays occur. International Shipping At this time, Omega Electronics ships within South Africa only. We do not currently offer international shipping. 

Consumer Rights 

This Shipping Policy is subject to the provisions of the South African Consumer Protection Act, 2008 (Act No. 68 of 2008), where applicable, as well as any other applicable South African laws. Nothing contained in this policy limits, excludes or overrides any rights afforded to consumers under applicable South African law. Where there is any conflict between this Shipping Policy and a mandatory consumer protection right under South African law, the applicable legal right will prevail.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Omega Electronics Email: info@omegaelectronics.co.za

Business Hours: Monday - Friday 08:00 - 17:00